Thank you for shopping with https://crystalcareprofessional.com/ We strive to provide a seamless and efficient shipping experience for all our customers. This policy outlines our shipping terms and conditions.

1. Shipping Partners

We have partnered with Ship Rocket to ensure timely and reliable deliveries across India. Orders are shipped using trusted courier services integrated with Ship Rocket.

2. Shipping Locations

Currently, we ship across India. International shipping is not available at this time.

3. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

4. Estimated Delivery Time

• Metro Cities: 3-5 business days.
• Other Locations: 5-7 business days.
• Remote Areas: Delivery times may vary based on location and courier service availability.

5. Shipping Charges

• Standard shipping charge of INR 95 will be applied at the time of check out.

6. Tracking Your Order

• Once shipped, you will receive a tracking link via email/SMS.
• You can track your order using the Shiprocket tracking system or through our website’s Order Tracking page.

7. Order Delays

While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances such as weather conditions, logistical issues, or courier service delays. We appreciate your patience in such cases.

8. Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours with photos of the damaged product.
• If your package is lost in transit, we will work with Shiprocket to resolve the issue and either reship or refund your order.

9. Address and Contact Details

Please ensure your shipping address and contact details are correct at checkout. We are not responsible for orders delivered to incorrect addresses.